SHIPPING & RETURNS
SHIPPING NOTICE
Due to COVID-19, there may shipping delays beyond our control. Currently, shipping is only available in the US and Canada. Delays that may occur within the shipping carriers network are not the responsibility of Kyles Kollection . Once your order has been shipped, please allow up to 3-5 business days for Ground Shipping and 1-2 business days for Express Shipping. If you have questions regarding your order after these timeframes have passed, please feel free to reach out to us via email at kyleskollection@gmail.com
TRACKING YOUR ORDER
Once your payment has cleared, you will receive an e-mail when your order has been processed. You will receive a second confirmation e-mail once your order has shipped to include your tracking number and a link to follow the journey of your package. It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedule. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
ORDER REFUNDS
Kyles Kollection does not offer refunds on any of our products, but would be glad to offer you store credit within the first 7 days of receipt, as long as your order is still in sale condition and meets the return requirements.
Hair extensions must be in original condition: tied, unwashed, uninstalled, not chemically processed, not dyed and/or tampered in any manner. Items that do not those requirements are not eligible for a store credit, therefore please examine each product in its original sale condition to make sure you are completely satisfied.
SALE ITEMS
ALL PROMOTIONAL SALE ITEMS INCLUDING: BOGO, 50% OFF, BUY ONE RECEIVE FREE GIFT - ARE MARKED AS FINAL SALE. THESE ITEMS ARE NOT ELIGLE FOR AN EXCHANGE.ORDERS NOT RECEIVED
Kyles Kollection is not responsible for orders shipped to the address provided by the purchaser and marked as delivered by the postal service. All orders come with $50 insurance (USPS) or $100 insurance (UPS). In the event that you do not have possession of your delivered item, please inform us and open a claim with the shipping carrier - we will open a claim as well. If the claim is awarded in our favor, the insured amount can be provided to you as a refund or a credit towards your next order. Please advise if you would like to add additional insurance, a signature confirmation, or ship to a different address if you choose to purchase again.